Microsoft Dynamics CRM

Today most companies are realizing that their products and services differ only very slightly compared to the competitors. The area where you can offer more is how you treat your customers and how the continuous relationship with them is managed. This is where Microsoft’s customer relationship management system can lend you a helping hand covering the areas of sales, marketing and customer service.

 

In the ever changing business world two tendencies can be feltl which are influencing the strategies of customer relationship management. One is that consumers have become more particular and expect a higher standard of service from companies, secondly more effort is needed to be made by companies when trying to attain new customers and in keeping current customers satisfied. These changes have caused us to rethink the way we approach customer relations. The aim of our efforts is to differentiate ourselves from our competitors, increase customer satisfaction, increase client profitability and through this the company’s effectiveness.

What is the recipe to a successful company?


To keep and to satisfy your current customers, find new customers and keep them satisfied. very simpe, isn't it?

 

You  can reach these goals if we have enough information about your clients, and what is even more important, that the information that you have can be easily reached and reviewed for those employees that are in constant connection with customers. This is the base philosophy of the CRM system and what the Microsoft Dynamics CRM system support. If your company only works with a few customers, then an Excel sheet is possibly more than enough, but when your organization exceeds a certain size and client number, a customer relationship management system becomes a necessity.  

Who do we recommend CRM for?


For those companies who:

  • work with customers;
  • have a numerous employees who work with customers;
  • need exact and accurate information about the status of business (where did the inquiry come from, what happened with it, why and so on);
  • need up to date information about their employees activities and about competition;
  • would like to standardize proposals;
  • want to run effective marketing campaigns.

 

Side effects

We need to tell you that implementing a CRM system does have some side-effects:

  • Often employees do not want their work to be traced and measurable;
  • To have accurate information all activities have to be entered into the system, as they will not get there by themselves;
  • When implementing the system certain work processes may need to be modified.

Register and contact us, so that we can treat you for a cup of good coffee and YOUR customers will stay with you.


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CRM

Customer quotes

"We have found you on the internet, and we decided to choose MultiSoft from several companies based on the staff's attitude. 
I am especially satisfied with the helpfulness and flexibility of MultiSoft staff."
- Zsolt Maróti , Bull Systems Ltd.


"We have chosen MultiSoft based on a recommendation, since we were looking for the company that is the most professional in CRM. We appreciate the precision and constant readiness of MultiSoft. Keep it up!"
- Hajnalka Farkas, V-S Group 2000 Ltd. 

“During our two years of collaboration, I have found that MultiSoft Ltd. has had a special attention to their clients. If a problem was raised, they tried to find a solution almost immediately. The way they approached our requests was positive: they were not intended to go into time consuming programming for a lot of money. They always looked for possibilities that could quickly be adapted to the solution of a specific problem with a relatively small conversion, - this was a very sympathetic approach. The introduction of an ERP system very much depends on the preparedness of the company which executes and afterwards supports the project. MultiSoft Ltd. is a great partner.”

– Gabor Herczog, Stiefel Eurocart Ltd., Managing Director.