Microsoft Dynamics CRM service

There is no CRM without customer service.

With the help of the system, all feedback can be recorded.

The system also can record  support, service and complaints and forward them to the appropriate person, automatically if needed. With the help of this, all cases become quantifiable, tracing the activity through the whole process from beginning to the end. Received cases can be sorted according to waiting time and the responsible person can access them easily.

Answers to often asked questions can became faster because of the possibility to create a searchable knowledge base in  the system recorded by employees who have already answered the same questions.

Contracts can be recorded in the system, which helps to create more exact calculations and is easier to find information about guarantees and services responsibilities. If a company also offers support of its products, information can be automatically updated when a case is closed. If communication is done via e-mail, the procedure can be recorded automatically and the system is capable of generating automated answers.


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CRM

Customer quotes

"We have found you on the internet, and we decided to choose MultiSoft from several companies based on the staff's attitude. 
I am especially satisfied with the helpfulness and flexibility of MultiSoft staff."
- Zsolt Maróti , Bull Systems Ltd.


"We have chosen MultiSoft based on a recommendation, since we were looking for the company that is the most professional in CRM. We appreciate the precision and constant readiness of MultiSoft. Keep it up!"
- Hajnalka Farkas, V-S Group 2000 Ltd. 

“During our two years of collaboration, I have found that MultiSoft Ltd. has had a special attention to their clients. If a problem was raised, they tried to find a solution almost immediately. The way they approached our requests was positive: they were not intended to go into time consuming programming for a lot of money. They always looked for possibilities that could quickly be adapted to the solution of a specific problem with a relatively small conversion, - this was a very sympathetic approach. The introduction of an ERP system very much depends on the preparedness of the company which executes and afterwards supports the project. MultiSoft Ltd. is a great partner.”

– Gabor Herczog, Stiefel Eurocart Ltd., Managing Director.